Customer focused working can only be done when you know who your customer is. Secondly you need to know what he/she actually wants.
In this Online course you do not only learn these two basics but also how you can easily improve your customer focus in general. And off course keeping an eye on yourself and your company values while doing so. Being customer focused also means saying “no” every once in a while. In addition, you will probably notice, having a customer focus and improving their happiness, will also improve yours!
Do you want to improve your customer focus, start serving them better and improving your own joy in work? Start this course right away!
De online training “Customer-focused working” duurt ongeveer 4 weken.
Working with a customer focus is for everyone. We all have customers. Sometimes externally but actually always internally. Do you want to go from task focused to customer focused? Start right away!
E-Book, Vervolgadvies, Evaluatie, Certificaat
Deze online cursus wordt niet afgelegd met een eindtoets.
Hoe gaat dit in zijn werk?
Het certificaat kun je uiteraard op je Talentcard® plaatsen. Zo houd je iedereen op de hoogte van de ontwikkeling die je doormaakt.
NCOI Online Academy